Terms of Use
and Service Conditions
Effective Date: July 10, 2026
These Terms of Use and Service Conditions ("Terms") govern your access to and use of the BALA Chat mobile application and any related services, features, content, or functionalities (collectively, the "Service"), which are provided by Easy Soft Limited ("BALA Chat," "we," "us," or "our"). By downloading, installing, accessing, or using the Service, you enter into a binding legal agreement with us and agree to comply with these Terms.
We encourage you to read these Terms thoroughly. If you do not agree to any provision contained herein, you must not download, install, access, or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
Part One: Acceptance of Terms and Modifications
Clause 1.1 Agreement to Terms
By downloading, installing, or using the BALA Chat application, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Easy Soft Limited regarding your use of the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Clause 1.2 Modifications to Terms
We reserve the right to modify, amend, or update these Terms at any time and for any reason at our sole discretion. When material changes are made, we will provide notice by posting the updated Terms within the Application or through other reasonable means. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes.
Part Two: Ownership and Intellectual Property Rights
Clause 2.1 Our Intellectual Property
The Service, including all content, features, functionality, software, algorithms, designs, text, graphics, logos, icons, images, audio clips, and the selection and arrangement thereof, is owned by Easy Soft Limited, its licensors, or other providers and is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You acknowledge that you do not acquire any ownership rights in the Service or any content therein by virtue of using the Service.
Clause 2.2 Trademarks
The BALA Chat name, logos, and any related marks are trademarks of Easy Soft Limited (collectively, the "BALA Chat Marks"). Other trademarks, service marks, and trade names that may appear within the Service are the property of their respective owners. You may not use, reproduce, or distribute any BALA Chat Marks without our prior written consent in each instance.
Clause 2.3 User-Submitted Content
When you submit, upload, post, or otherwise transmit any content to the Service ("User Content"), you represent and warrant that you own all rights in and to such User Content, or that you have obtained all necessary licenses, permissions, and authorizations to submit such User Content and to grant the rights described herein.
You retain any ownership rights you may have in your User Content. However, by submitting User Content to the Service, you grant BALA Chat a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly display, and publicly perform your User Content in connection with operating, improving, promoting, and providing the Service.
Clause 2.4 AI Characters and Generations
When you create an AI character ("Character") using the Service, as between you and BALA Chat, you retain ownership rights in that Character. You also retain ownership of any text, images, audio, or video content generated by the Character in response to your inputs ("Generations"). You grant BALA Chat a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to use such Characters and Generations for any purpose, including facilitating other users' interactions with the Character and promoting the Service.
When you interact with Characters created by BALA Chat or other users, you retain ownership of the Generations elicited by your inputs, but not the underlying Character itself. You grant BALA Chat a comparable license with respect to such Generations.
Clause 2.5 Feedback
Any questions, comments, suggestions, ideas, feedback, or other information you provide about the Service (collectively, "Feedback") shall be deemed non-confidential. You grant BALA Chat an unrestricted, perpetual, irrevocable, royalty-free license to use, reproduce, disclose, publish, and distribute such Feedback for any purpose without acknowledgment or compensation to you.
Part Three: Acceptable Use and Conduct Standards
Clause 3.1 Responsibility for Content
You are solely and entirely responsible for all User Content that you submit, post, transmit, or otherwise make available through the Service. When we refer to "User Content," we mean any text, images, audio, video, graphics, information, data, or other materials that you seek to share through the Service.
Clause 3.2 Prohibited Content
You agree not to submit any User Content that:
– Infringes upon any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
– You do not have a legal right to submit or share;
– Contains software viruses, worms, Trojan horses, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment;
– Creates a privacy or security risk to any individual;
– Constitutes unsolicited or unauthorized advertising, promotional materials, spam, chain letters, pyramid schemes, or any other form of solicitation;
– Is threatening, abusive, harassing, tortious, bullying, excessively violent, or intended to intimidate;
– Is defamatory, libelous, or contains verifiably false statements intended to harm others;
– Constitutes hate speech that demeans or promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, gender, religion, age, disability, or other protected characteristics;
– Is obscene, pornographic, or sexually explicit;
– Constitutes sexual harassment or sexual exploitation;
– Constitutes or promotes the exploitation or abuse of minors, including child sexual abuse material, grooming, or sexual extortion;
– Promotes, glorifies, or provides instructions for self-harm, suicide, or eating disorders;
– Promotes terrorism, violent extremism, or criminal activity;
– Facilitates the purchase, sale, or distribution of illegal drugs or controlled substances;
– Seeks to provide professional medical, legal, financial, or tax advice without proper licensure or credentials;
– Interferes with or disrupts the Service, servers, or networks connected to the Service; or
– In our sole judgment, is objectionable or restricts or inhibits any other person from using or enjoying the Service.
Clause 3.3 Prohibited Activities
In connection with your use of the Service, you further agree not to:
– Violate any applicable local, state, national, or international law or regulation;
– Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
– Solicit personal information from any individual under the age of eighteen;
– Harvest, collect, or gather email addresses or other contact information of other users for the purpose of sending unsolicited communications;
– Lease, lend, sell, sublicense, or otherwise transfer any rights granted to you under these Terms;
– Circumvent, disable, or interfere with any security-related features of the Service;
– Reverse engineer, decompile, disassemble, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Service, in whole or in part, unless expressly permitted by applicable law;
– Use any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission; or
– Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.
Part Four: Application Usage and Technical Requirements
Clause 4.1 Device Security
The Service stores and processes personal data that you have provided to enable our services. You are responsible for maintaining the security of your device and for restricting access to the Service through your device. We strongly recommend that you do not jailbreak or root your device, as doing so may compromise built-in security features, expose your device to malicious software, and cause the Service to malfunction or become unavailable.
Clause 4.2 Internet Connectivity
Certain functions of the Service require an active Internet connection, which may be provided via Wi-Fi or your mobile network provider. We cannot assume responsibility for the Service's inability to operate at full functionality if you lack access to Wi-Fi or have exhausted your mobile data allowance.
Clause 4.3 Mobile Network Charges
If you access the Service outside of a Wi-Fi-enabled area, your mobile network provider's terms and charges will apply. You may incur data usage charges, including roaming charges if you use the Service outside your home territory without disabling data roaming. You accept full responsibility for any such charges. If you are not the bill payer for the device, we assume you have obtained permission from the bill payer to use the Service.
Clause 4.4 Device Maintenance
You are responsible for ensuring that your device remains sufficiently charged and in working order to access the Service. We cannot accept responsibility for any inability to access the Service resulting from a drained battery or other device malfunction.
Part Five: Third-Party Content and Disclaimers
Clause 5.1 Third-Party Materials
Under no circumstances shall BALA Chat be liable for any content or materials originating from third parties, including Characters created by other users and any resulting Generations. This encompasses claims of intellectual property infringement, errors or omissions in content, and any loss or damage arising from the use of such materials.
Clause 5.2 Content Moderation
You acknowledge that we do not pre-screen User Content and that AI-generated content is inherently unpredictable. We reserve the right, but not the obligation, to refuse or remove any content that violates these Terms or that we deem objectionable in our sole discretion. You agree that you must evaluate and bear all risks associated with the use of any content available through the Service.
Clause 5.3 Accuracy of AI-Generated Content
You acknowledge that AI-generated chats and content may produce outputs that are inaccurate, incomplete, offensive, or otherwise inappropriate. You should not rely on the accuracy or completeness of statements made in AI-generated content, and any reliance on such content is at your own risk.
Part Six: Copyright Policy and DMCA Compliance
Clause 6.1 Respect for Intellectual Property
BALA Chat respects the intellectual property rights of others and expects users of the Service to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law.
Clause 6.2 DMCA Notices
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide our designated agent with a written notification containing the following information:
– A description of the copyrighted work or other intellectual property that you claim has been infringed;
– A description of where the allegedly infringing material is located on the Service, with sufficient detail to permit us to locate it;
– Your physical or electronic signature, address, telephone number, and email address;
– A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
– A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the owner's behalf.
DMCA notices should be sent to: easysoftltd123@gmail.com. You may also report copyright infringement through the reporting mechanisms available within the Application.
Clause 6.3 Counter-Notification
If you believe that your content was removed or disabled as a result of mistake or misidentification, you may submit a written counter-notification containing: identification of the removed content and its location before removal; a statement under penalty of perjury that you have a good faith belief the content was removed by mistake; your contact information; and a statement that you consent to the jurisdiction in which the Easy Soft Limited is incorporated, and will accept service of process from the party who provided the original notification.
Clause 6.4 Repeat Infringer Policy
Consistent with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are deemed to be repeat infringers. We may also limit access to the Service or terminate the accounts of any users who infringe any intellectual property rights of others.
Part Seven: Subscription and Payment Terms
Clause 7.1 Billing
If you purchase any paid services through the Service, you agree to provide complete and accurate billing information, including a valid payment method. For subscription-based services, we will automatically charge your designated payment method at the beginning of each subscription period until you cancel. You are responsible for all applicable taxes, and we will collect such taxes as required by law.
Clause 7.2 Cancellation and Refunds
You may cancel your paid subscription at any time through your account settings or the applicable app store. Payments are non-refundable except where required by applicable law. These Terms do not override any mandatory consumer protection laws in your jurisdiction.
Clause 7.3 Price Changes
We may modify our prices from time to time. If we increase subscription prices, we will provide at least thirty (30) days' advance notice, and any price increase will take effect on your next renewal date, allowing you to cancel if you do not agree to the revised pricing.
Clause 7.4 Post-Deletion Billing
If you have active auto-renewable subscriptions and delete your BALA Chat account, billing may continue through the applicable payment platform (Apple App Store or Google Play) in accordance with their respective policies. We strongly recommend canceling all subscriptions prior to deleting your account to avoid continued charges.
Part Eight: Termination and Account Suspension
Clause 8.1 Termination by You
You may discontinue use of the Service and terminate your account at any time. Upon termination, all licenses and rights granted to you under these Terms shall immediately cease.
Clause 8.2 Termination by Us
We reserve the right to suspend or terminate your access to the Service, or to delete your account, at any time and without prior notice if we determine, in our sole discretion, that:
– You have violated any provision of these Terms or our applicable policies;
– We are required to do so to comply with applicable law or the order of a court or regulatory authority;
– Your use of the Service creates risk or potential legal liability for us, our users, or third parties; or
– Your account has been inactive for more than one year and you do not have a paid subscription.
Clause 8.3 Effect of Termination
Upon termination of your account, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Part Nine: Updates and Modifications to the Service
Clause 9.1 Updates
We may release updates, patches, bug fixes, or new versions of the Application from time to time. You may be required to download and install updates to continue using the Service. We do not guarantee that the Service will always be compatible with the specific operating system version installed on your device.
Clause 9.2 Service Discontinuation
We reserve the right to modify, suspend, or discontinue the Service (or any portion thereof) at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service. Upon any termination or discontinuation, the rights and licenses granted to you hereunder shall terminate, and you must cease all use of the Service and delete the Application from your devices.
Part Ten: Disclaimers and Limitations of Liability
Clause 10.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
Clause 10.2 AI Content Disclaimer
YOU ACKNOWLEDGE AND AGREE THAT ANY OUTPUTS GENERATED BY THE SERVICE'S ARTIFICIAL INTELLIGENCE FEATURES ARE PROVIDED FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS A SOLE SOURCE OF TRUTH, FACTUAL INFORMATION, OR PROFESSIONAL ADVICE. ANY RELIANCE ON SUCH OUTPUTS IS SOLELY AT YOUR OWN RISK.
Clause 10.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BALA Chat, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
Part Eleven: General Provisions
Clause 11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Easy Soft Limited is incorporated, without regard to its conflict of law provisions.
Clause 11.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Clause 11.3 Entire Agreement
These Terms, together with our Privacy Notice and any other policies referenced herein, constitute the entire agreement between you and BALA Chat regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.
Clause 11.4 Contact Information
If you have any questions, concerns, or comments about these Terms or the Service, please contact us at: Easy Soft Limited, Email: easysoftltd123@gmail.com.
BY DOWNLOADING OR USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.