Privacy Policy
BALA Chat
Effective Date: July 10, 2026
Easy Soft Limited ("BALA Chat," "we," "us," or "our") values the privacy of our users. This Privacy Policy describes how we collect, process, use, share, and protect the personal information of individuals ("you," "your," or the "User") who access, download, or use the BALA Chat mobile application and any associated services (collectively, the "Service" or "Application").
We encourage you to read this document carefully to understand our practices regarding your personal data. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the Service immediately.
Article I: Data Controller and Representative
The entity responsible for processing your personal data in connection with the Service is Easy Soft Limited. You may reach our data protection representative via electronic mail at the following address: easysoftltd123@gmail.com. We will make reasonable efforts to respond to inquiries within the timeframe required by applicable law.
Article II: Information We Collect and Process
We collect various categories of information to provide, maintain, and improve the Service. The nature of the information collected depends on how you interact with the Application. The following describes the categories of data we may process:
II.A. Information You Voluntarily Provide
When you create an account, set up a user profile, or contact us for assistance, you may provide certain personal identifiers. This may include your electronic mail address, chosen account name, or other personal identifiers you elect to share. You are under no obligation to provide this information, though declining to do so may limit your ability to use certain features of the Service.
II.B. Facial Image Data
If you choose to use features that involve image uploads, our systems may process images that contain human faces ("Face Data"). We collect and process Face Data solely to deliver AI-powered functionalities, including avatar generation, image enhancement, stylistic transformations, and related visual content improvement features.
When processing Face Data, our systems employ automated algorithms to identify general facial characteristics and apply the requested transformations. This processing is strictly temporary and transient in nature, intended solely for image generation purposes. We do not use Face Data for facial recognition, identity verification, cross-image identity matching, or the creation of persistent biometric identifiers or templates.
Face Data is processed either locally on your device or on secure servers operated by us or our authorized vendors, depending on the specific functionality. We do not use Face Data for advertising targeting, user profiling, or any purpose unrelated to the core functionality of the Service. Face Data is not shared with third parties, and uploaded images are deleted following the completion of the analysis process.
II.C. Automatically Collected Information
When you access and use the Application, certain technical information is collected automatically. This encompasses your Internet Protocol (IP) address, unique device identifiers (including those we may assign), activity within the Application, preference settings, and logging information such as access timestamps and session duration.
II.D. Device and System Information
We gather information about the devices and systems you use to access the Service, which may include your device model and manufacturer, operating system version and language settings, IP address, and operational log data such as access times, usage duration, clickstream data, and error or crash reports.
II.E. Third-Party Account Information
If you elect to access the Service through third-party authentication providers (such as Google or Apple), we may request permission to access certain information associated with that account. The scope of information received depends on your privacy settings with the respective platform and the permissions you grant. This may include your name, profile image, gender information, and birthday.
II.F. Third-Party Software Development Kits
The Application may incorporate third-party software development kits (SDKs) or similar embedded technologies. By using features that rely on these components, you acknowledge that third parties may collect and process your information directly through embedded code or widgets, subject to their respective privacy policies. While we endeavor to select reputable partners and require contractual compliance with applicable data protection standards, we strongly encourage you to review the privacy policies of these third parties. A comprehensive listing of integrated third-party SDKs is available at: https://www.balachat.net/sdk.
II.G. Consent to AI Processing
By utilizing AI-powered features of BALA Chat, you acknowledge and agree that your inputs, including text, may be transmitted to third-party AI service providers for processing in order to generate responses or outputs. You further acknowledge that AI-generated content is inherently unpredictable and may not always be accurate or appropriate for your specific circumstances.
II.H. AI Chat Interaction Content
When you engage with AI characters or features within the Application, the content of your communications (including text inputs) is processed by our systems and may be transmitted to third-party AI service providers to generate responses. We do not use such content to personally identify you, nor do we utilize chat content for user profiling or advertising purposes absent your explicit consent.
Article III: Purposes and Legal Basis for Processing
We process your personal data for the following purposes, relying on the legal bases identified for each:
• Authentication and Account Security: To verify your identity when you access your account and to maintain the security of our systems.
• Service Delivery: To operate the Service, deliver the features you request, provide customer support, and fulfill our contractual obligations to you.
• Communication: To respond to your inquiries, provide updates about the Service, and communicate important notices.
• Service Improvement: To analyze aggregated usage patterns, diagnose technical issues, and enhance the overall user experience. Where possible, we use anonymized or aggregated data for these purposes.
• Rights Protection: To detect and prevent fraudulent activities, spam, content that violates our terms, and other harmful conduct.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including subpoenas and court orders.
• Data Management: To anonymize, back up, or securely delete data in accordance with our retention schedules and your instructions.
We may employ automated systems and algorithms to achieve any of the foregoing purposes.
Article IV: Disclosure and Sharing of Personal Information
IV.A. AI Service Providers
We engage third-party AI service providers (which may include OpenAI, Google, Anthropic, or similar entities) to process user inputs and generate responses. These providers process data in accordance with their own privacy policies and applicable data protection frameworks. We take commercially reasonable steps to ensure that such providers are contractually bound to process data solely for the purposes we specify and to implement appropriate technical and organizational safeguards.
IV.B. Vendors and Professional Advisors
We may disclose information to employees, consultants, vendors, and professional advisors who require access to such information to perform work on our behalf. This includes providers of data storage, payment processing, technology infrastructure, customer support, analytics, fraud prevention, content moderation, legal counsel, and marketing services. We may also store collected information on servers leased from reputable third-party hosting providers.
IV.C. Advertising and Analytics Partners
We may share certain information with advertising and analytics partners to deliver relevant advertising and to provide analytics services. These partners may employ cookies and similar tracking technologies to collect information about your online activities across different platforms over time, which enables us to analyze usage patterns, measure content popularity, deliver targeted advertising, and better understand user engagement.
IV.D. Legal and Safety Disclosures
We may disclose your personal data to third parties under the following circumstances:
• When required to comply with any legal obligation, court order, subpoena, search warrant, or other governmental or regulatory request.
• When necessary to protect the rights, property, or safety of BALA Chat, our users, or the public.
• When we reasonably believe that an individual's life is at imminent risk.
• In connection with the establishment, exercise, or defense of legal claims.
• In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, provided that the receiving entity agrees to uphold the commitments made in this Privacy Policy.
Article V: International Data Transfers
Your personal information may be stored, processed, and accessed by our personnel and contractors located in jurisdictions outside of your country of residence. By using the Service, you consent to the transfer of your information to countries that may have data protection laws that differ from those in your jurisdiction.
If you object to your information being transferred or used as described in this Policy, please discontinue use of the Application and remove it from your devices. We implement appropriate safeguards, such as standard contractual clauses, to protect personal data during international transfers.
Article VI: Security Measures
We employ commercially reasonable security technologies and organizational measures designed to protect your personal data against unauthorized access, accidental loss, destruction, unlawful processing, and processing that is inconsistent with the purposes described in this Policy. We expect our service providers to maintain comparable security standards.
However, no method of transmission over the Internet, mobile networks, or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and accept this inherent limitation when using the Service.
Article VII: Data Retention Periods
We endeavor to minimize the amount of personal information we collect and retain. Personal data is generally retained for the duration of your relationship with us and for one hundred eighty (180) days following termination of that relationship, unless you request earlier deletion. When determining retention periods, we consider:
• Our contractual obligations and rights related to the information.
• Legal obligations under applicable laws and regulations requiring data retention for specified periods.
• Applicable statutes of limitations for legal claims.
• Our legitimate business purposes and operational requirements.
Article VIII: Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may be entitled to exercise one or more of the following rights. To exercise any right described below, please contact us via email at easysoftltd123@gmail.com.
• Right to Information: The right to receive clear and accessible information about how we collect and use your personal data and what rights are available to you.
• Right of Access: The right to obtain confirmation of whether we process your personal data and, where applicable, to request a copy of such data.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to Restrict Processing: The right to request that we limit the processing of your personal data under certain circumstances.
• Right to Object: The right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Opt Out: The right to opt out of the sale or sharing of your personal information to third parties.
• Right to Lodge a Complaint: The right to file a complaint with your national data protection supervisory authority if you believe we have violated applicable data protection laws.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
We will respond to requests free of charge unless they are manifestly unfounded or excessive (in particular due to their repetitive nature), in which case we may charge a reasonable fee or refuse to act on the request.
Article IX: Account Deletion
You may delete your account directly from within the BALA Chat Application or through our website at balachat.net. Account deletion is irreversible, and we will be unable to restore your account or data once the process is complete.
To delete your account via the Application: open BALA Chat, navigate to Mine > Settings > Delete account. To delete via the website: visit balachat.net, sign in, then navigate to Mine > Settings > Delete account.
Deleting your account will result in the following actions:
• Your account profile and associated data will be removed from BALA Chat.
• Your message history and chat records will be permanently erased.
• Certain log data may be retained in our databases but will be disassociated from any identifying information and anonymized.
• We may retain certain information as necessary to comply with legal obligations, enforce our terms, or prevent harm.
If you have active auto-renewable subscriptions, billing may continue through the applicable payment platform (Apple App Store or Google Play) in accordance with their policies even after your BALA Chat account is deleted. We strongly recommend canceling all subscriptions before deleting your account.
Article X: Protections for Younger Users
Our Service is not directed to individuals below the age of eighteen (18), or the age of majority in your jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals who have not reached the applicable minimum age.
Individuals who have not attained the applicable age may only use the Service through a parent or legal guardian's account and with their direct involvement and supervision. In the event we learn that we have inadvertently collected personal information from a child under the age of eighteen without verified parental consent, we will promptly delete such information. If you believe we may have collected information from your child, please contact us through our support channels.
Article XI: Modifications to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable legal requirements. When material changes are made, we will indicate the updated effective date and provide notice as required by law.
For new users, changes become effective upon posting. For existing users, material changes will become effective after a reasonable notice period. We encourage you to review this Policy periodically to stay informed about our privacy practices. Continued use of the Service following any changes constitutes acceptance of the revised Policy.
Article XII: Contact Information
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to reach us for any data protection-related matter, please contact us via email at easysoftltd123@gmail.com. We will endeavor to respond to your inquiry within the timeframe prescribed by applicable law.